GUARANTEE

All manufacturers on this website have been carefully selected as brand leaders in their chosen market and the products they supply are fully safety and quality control checked before despatch.

In general our manufacturers offer a full 12 month parts warranty upon all their products. Some manufacturers also offer an extended guarantee on certain product ranges, in such cases this will be clearly marked on the product page and full details and terms of these guarantees can be found below.

 
Tiger 10 Year Guarantee
 
Tiger 10 Year Guarantee

The TIGER 10 year guarantee offers protection against general timber rot and decay – the guarantee does not cover the product against timber splits or warping which may occur naturally over time.

To maintain the validity of this guarantee the product must be assembled strictly in accordance with the instructions supplied, treated annually with an appropriate high quality preservative and all glazing units must be sealed, inside and out, with silicone or other water tight sealant. For more information on how to correctly assemble and maintain your garden building please consult our comprehensive help centre.

The TIGER 10 year guarantee will be deemed invalid if:

  • The product has not been assembled correctly by the end user – please see our product assembly section.
  • The base upon which the product is assembled is not suitable - all buildings should be assembled on a firm and level base constructed from a suitable material – please see our build a base guide.
  • The product has not been treated annually with an appropriate high quality preservative – please see our product maintenance section.
  • Any windows have not been sealed, inside and out, with silicone or other water tight sealant - please see our product maintenance section.
  • The product has been customised or adapted in any way.
  • At any point after assembly the building has been in contact with any trees, plants or exterior walls which could allow moisture to penetrate the timber.
  • Any timber has been cut, pierced or drilled without a subsequent application of approved cut-end treatment.
  • The eventual claimant was not the original purchaser of the product.
  • The roofing felt or covering has been damaged or incorrectly fitted allowing water ingress – please see our product assembly section.

Please note: timber is a natural product and prone to changes in appearance, including some movement, warping and splitting, particularly in extreme weather conditions. This will not affect the structural integrity of the product – this is natural and is not covered by a guarantee.

Tiger Elite 15 Year Guarantee
 
Tiger Elite 15 Year Guarantee

The TIGER ELITE 15 year guarantee offers protection for pressure treated (tanalised) buildings against general timber rot and decay – the guarantee does not cover the product against timber splits or warping which may occur naturally over time.

To maintain the validity of this guarantee the product must be assembled strictly in accordance with the instructions supplied, treated annually with an appropriate high quality preservative and all glazing units must be sealed, inside and out, with silicone or other water tight sealant. For more information on how to correctly assemble and maintain your garden building please consult our comprehensive help centre.

The TIGER ELITE 15 year guarantee will be deemed invalid if:

  • The product has not been assembled correctly by the end user – please see our product assembly section.
  • The base upon which the product is assembled is not suitable - all buildings should be assembled on a firm and level base constructed from a suitable material – please see our build a base guide.
  • The product has not been treated annually with an appropriate high quality preservative – please see our product maintenance section.
  • Any windows have not been sealed, inside and out, with silicone or other water tight sealant - please see our product maintenance section.
  • The product has been customised or adapted in any way.
  • At any point after assembly the building has been in contact with any trees, plants or exterior walls which could allow moisture to penetrate the timber.
  • Any timber has been cut, pierced or drilled without a subsequent application of approved cut-end treatment.
  • The eventual claimant was not the original purchaser of the product.
  • The roofing felt or covering has been damaged or incorrectly fitted allowing water ingress – please see our product assembly section.

Please note: timber is a natural product and prone to changes in appearance, including some movement, warping and splitting, particularly in extreme weather conditions. This will not affect the structural integrity of the product – this is natural and is not covered by a guarantee.

Tigercub 10 Year Guarantee
 
Tigercub 10 Year Guarantee

The Tigercub 10 year guarantee offers protection against general timber rot and decay – the guarantee does not cover the product against timber splits or warping which may occur naturally over time.

To maintain the validity of this guarantee the product must be assembled strictly in accordance with the instructions supplied, treated annually with an appropriate high quality preservative and all glazing units must be sealed, inside and out, with silicone or other water tight sealant. For more information on how to correctly assemble and maintain your garden building please consult our comprehensive help centre.

The Tigercub 10 year guarantee will be deemed invalid if:

  • The product has not been assembled correctly by the end user – please see our product assembly section.
  • The base upon which the product is assembled is not suitable - all buildings should be assembled on a firm and level base constructed from a suitable material – please see our build a base guide.
  • The product has not been treated annually with an appropriate high quality preservative – please see our product maintenance section.
  • Any windows have not been sealed, inside and out, with silicone or other water tight sealant - please see our product maintenance section.
  • The product has been customised or adapted in any way.
  • At any point after assembly the building has been in contact with any trees, plants or exterior walls which could allow moisture to penetrate the timber.
  • Any timber has been cut, pierced or drilled without a subsequent application of approved cut-end treatment.
  • The eventual claimant was not the original purchaser of the product.
  • The roofing felt or covering has been damaged or incorrectly fitted allowing water ingress – please see our product assembly section.

Please note: timber is a natural product and prone to changes in appearance, including some movement, warping and splitting, particularly in extreme weather conditions. This will not affect the structural integrity of the product – this is natural and is not covered by a guarantee.

Tiger Cabin 10 Year Guarantee
 
Tiger Cabin 10 Year Guarantee

The TIGER CABIN 10 year guarantee offers protection against general timber rot and decay – the guarantee does not cover the product against timber splits or warping which may occur naturally over time.

To maintain the validity of this guarantee the product must be assembled strictly in accordance with the instructions supplied, treated as soon as is practical after assembly and then annually thereafter with an appropriate high quality preservative. For more information on how to correctly assemble and maintain your garden building please consult our comprehensive help centre.

The TIGER CABIN 10 year guarantee will be deemed invalid if:

  • The product has not been assembled correctly by the end user – please see our product assembly section.
  • The base upon which the product is assembled is not suitable - all buildings should be assembled on a firm and level base constructed from a suitable material – please see our build a base guide.
  • The product has not been treated after assembly or annually thereafter with an appropriate high quality preservative – please see our product maintenance section.
  • The product has been customised or adapted in any way.
  • At any point after assembly the building has been in contact with any trees, plants or exterior walls which could allow moisture to penetrate the timber.
  • Any timber has been cut, pierced or drilled without a subsequent application of approved cut-end treatment.
  • The eventual claimant was not the original purchaser of the product.
  • The roofing felt or covering has been damaged or incorrectly fitted allowing water ingress – please see our product assembly section.

Please note: timber is a natural product and prone to changes in appearance, including some movement, warping and splitting, particularly in extreme weather conditions. This will not affect the structural integrity of the product – this is natural and is not covered by a guarantee.

Kasp 10 Year Guarantee
 
Kasp 10 Year Guarantee

Kasp® products have been designed and manufactured to the highest standards and undergo rigorous testing. That's why Kasp® is confident enough to offer a full 10 year guarantee against defects in manufacture and materials on all mechanical security products, and a full 12 months guarantee on all electronic security products.

In the unlikely event of a problem occurring within 30 days, you should return your product to us directy. After 30 days the product should be returned directly to the manufacturer – see rear of packaging or contact our customer services department for more details.

Any product, returned with the original receipt will be repaired or replaced at the discretion of Kasp®. Postage is non refundable.

Your statutory rights are not affected

Asgard 10 Year Guarantee
 
Asgard 10 Year Guarantee

All Asgard Secure Steel Storage products are low maintenance and have sufficient ventilation to avoid condensation forming.

A 10-year anti-perforation warranty caused by rust is offered with all Asgard products. Asgard units are low maintenance and should give you years of trouble free service.

A little TLC will help keep your Asgard in good condition:

  • Units should be washed down regularly (at least twice a year) with soapy water.
  • Hinges should be lubricated with suitable oil to ensure continued ease of use.
  • Any paint damage (as a result of the unit being knocked, dented or scratched) should be touched up with exterior touch-up paint immediately, as some rusting may occur if left untreated.

Should rusting occur we recommend that the following steps are followed:

  • Affected area should be gently rubbed down to base metal with a medium grade sandpaper
  • Treat area with any rust inhibitor product
  • Apply touch-up paint and leave to dry

Failure to comply with these essential maintenance instructions will invalidate the 10-year anti-perforation warranty.