Take a look at our frequently asked questions to find the answers to your questions.
It is essential that all garden buildings are assembled on a firm and level base constructed from an appropriate and durable material.
Without the correct base, buildings may be very difficult to assemble. In many cases, an incorrect base may lead to future deterioration of the product if assembly cannot be completed correctly as a result. Problems may include doors dropping out of square and becoming difficult to open and close, and/or water leakage.
Assembling a garden building on an incorrect base is also likely to invalidate any guarantee that your product may carry.
For full details and examples of how to create an appropriate base visit our Build a Base Guide.
This will vary depending on the style and material of the building you have purchased but the following items may be required for your building;
Wooden Sheds and Summerhouses - Spirit level, hammer, adjustable spanner, handsaw, stanley knife, stepladder, sealant and gun.
Log Cabins - Electric Screwdriver, wooden or rubber mallet, spirit level, hammer, handsaw, stanley knife, stepladder, sealant and gun.
Metal Sheds - Electric Screwdriver, power drill, adjustable spanner, sealant and gun.
This will vary depending on the style and size of the building you have purchased but the following could be used as a general guide for your building;
Smaller Wooden Sheds and Summerhouses (1-2 persons) approx 1-2 hours
Larger Wooden Sheds and Summerhouses (2 persons) approx 2-3 hours
Smaller Log Cabins (2 persons) approx 2-4 hours
Larger Log Cabins (2 persons) approx 3-5 hours
Window panes are pinned into position using the panel pins provided. You can download our easy to follow guide below which illustrates this process.
After pinning the panes into position, you will need to seal the windows to make your building weatherproof using your preference of a suitable sealant such as silicone, mastic, putty, etc. and beading to reinforce the panes if you wish.
Wooden Sheds are not supplied with window beading as standard so please don't confuse the corner strips as such. However, we do offer a glazing kit as an optional extra with a selection of buildings, which consists of sufficient beading and silicone sealant for the building in question.
The pre-drilled holes are generally positioned about 2-3 boards from the top and bottom on the gable panels as detailed below;
We do find that occasionally customers comment on the pre-drilled holes being missing. When the panels are dipped in treatment, these holes sometimes get covered and when the treatment dries they simply can't be seen. However, these are just a guide for you so if you can't find the holes, simply ensure that you screw the coach bolts through the gable ends into the framing on the side panels.
Use a spirit level to check your overall base and ensure that it is as level as possible to assist with ease of installation.
If the base isn't level, you may find that you struggle assembling the building as the panels might not line up. Alternatively you may find that the doors and windows stick in their frames if they are not sitting square. The doors may also look as though they have dropped or are not hung correctly.
This is fairly easy to resolve and can usually be rectified by simply lifting two opposite corners of the building to straighten the building out.
The key is stapled to the framing on the back of the door near the lock. If you have ordered a spare key, this will be given to you by the driver.
Most of our wooden buildings will be treated with our standard water-based red cedar factory treatment. However, this treatment is temporary and will not last. You will need to re-treat your building as soon as possible, both internally and externally, using a high quality spirit/solvent treatment.
Log Cabins are completely untreated and will therefore need to be treated as soon as possible both internally and externally, to prevent any water-damage. We would advise the use of a good quality spirit/solvent based treatment.
Wooden buildings should be re-treated annually as part of their standard maintenance.
This is really a matter of personal preference.
As a guide, you could space your nails so there is one nail every couple of boards on each panel. This would be more than enough so if you choose to space them further than this, it's not a problem. When securing the sides to the floorpanel, you should nail through the framing into the floor where the bearers are. The position of the bearers will be easily identifiable by the run of nails through the floorboards.
It is your preference for how you wish to seal and support the window panes.
You are provided with panel pins to secure the panes into position and then it is your preference of suitable sealant to make them weatherproof. Products such as silicone, mastic, and putty would be appropriate.
You may wish to use beading to reinforce the window panes but this is not supplied with our wooden sheds as standard. Please do not confuse the corner strips as window beading.
We do offer a glazing kit as an optional extra with certain buildings, which would contain sufficient beading and sealant for the number of windows in that building.
You can find instructions for your building on the product page of our website underneath the Downloads section. A list of instructions for products across the Tiger range is available here:
Garden sheds
Log cabins
Summer houses
Garden storage
Playhouses
Other Buildings & Accessories
The Installation team will contact you after the delivery to arrange for assembly to take place. The teams have a guideline of 10 working days following the delivery in which to arrange for the Installation to take place.
Not at all! You can order the Installation service at any time. If you would like to order the Installation after delivery of the order, please call a member of our sales team on the number above and we will sort the order for you. Please keep in mind that we don't store any payment information so if you wish to place an order, you will need to have your payment information to hand.
Installation covers assembly of the building only and not any additional extras that may have been ordered.
Unfortunately, this is not something the install team would be able to arrange for you. You will need to have your base prepared prior to the arrival of the Install team. For further details on the type of base required, please see our Build A Base Guide.
The delivery and Install teams are separate so it wouldn't be the delivery driver installing the building. You will be contacted by both the delivery team and Install team to arrange their repective parts of the order. Installation is generally on a different day to the delivery to allow you the required time to check your components before assembly takes place.
The Pro Installation covers installation of the building only and not any accessories
The Pro Installation team will only install the building and not apply any paint or treatment you may have.
If you have ordered the installation option when purchasing your garden building, the Installation team will contact you after the delivery to arrange for assembly to take place. The teams have a guideline of 10 working days following the delivery in which to arrange for the Installation to take place.
As part of the Installation service, the windows are pinned into place only. You will need to seal the windows as soon as possible after assembly using a suitable sealant such as silicone, mastic, putty, etc. and you may wish to reinforce the panes using your choice of beading. Windows should only be sealed when completely dry.
The Installation team do contact you directly as they are based off-site. As we don't schedule the Installations, unfortunately, we wouldn't be able to provide you with the Installation date should you give us a call but would be happy to send a message through to your Install team to chase them up for you.
This would really depend on the size of Cabin to be installed and the level of DIY skill of the Installer. You will tend to find that smaller Log Cabins (2 people to install) will take approximately 2-4 hours and larger Log Cabins (2 people to install) will take approx 3-5 hours. If you have ordered Shingles, this will add on to the build-time.
Log Cabin Installation is relatively straightforward. You will receive full instructions and provided that these are adhered to, you will find the process quite easy to follow.
Log Cabins are built-up a log level at a time, the windows and doors are slotted into place and the roof secured. This is obviously a very simplistic way of describing the Cabin install and if you would like more information, please view the Instructions for Cabins in the Downloads section.
You need to squeeze the two panels together at the apex and secure each panel together through the framing.
It may be that something isn't quite sitting square in the building. Check that the building isn't twisted by lifting two opposite corners of the building to straighten it out. This should bring the roof panels into alignment for you to nail into position.
This depends on the style of roof you have. If you have a Pent roof on your building, you should not get a roof truss. Buildings that have an apex roof and a length of 10ft or more will be supplied with an apex roof truss. The length of the roof truss will be equal to the width of the garden building. Apex buildings over 10ft in length will be supplied with one roof truss. However, If the building is 20ft long it will come with three roof trusses.
The pre-drilled holes are generally positioned about 2-3 boards from the top and bottom on the gable panels. We do find that occasionally customers comment on the pre-drilled holes being missing. When the panels are dipped in treatment, these holes sometimes get covered and when the treatment dries they simply can't be seen. However, these are just a guide for you so if you can't find the holes, simply ensure that you screw the coach bolts through the gable ends into the framing on the side panels.
Are you struggling to felt your garden shed? We have put together a series of simple to follow guides on how to complete the task with ease. Click the button below to gain access to the guide for your specific shed.
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At Tiger Sheds we have a massive range of repayment options, we are sure there will be one to suit you.
Find out more about the repayment options using our handy finance calculator.
A 10% deposit will be required as standard (exc. Pay In Three).
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| 3 Payments | Interest Free 0% APR | Classic 9.9% APR | |||||
Choose Klarna in checkout to apply for a finance option. 10% deposit required as standard (excluding Pay In Three). Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit.
REPRESENTATIVE EXAMPLE
Cash/purchase price: £1200. Deposit: £120. Total amount of credit: £1080.
Rate of interest: 9.9% p.a. (fixed). Duration of the agreement: 24 months.
Monthly repayments: £49.58. Interest: £109.91. Total amount payable: £1309.91.
The Representative APR: 9.9% APR Representative.
Tiger Sheds is a trading name of Woodlands Home And Garden Group Limited (reg. address: Calverley Lane, Leeds, LS13 1NP) which is authorised and regulated by the Financial Conduct Authority (FCA FRN 914564) and acts as a credit intermediary and not a lender, offering credit products provided exclusively by Klarna Financial Services UK Limited. Please note that Pay in 3 instalments agreements are not regulated by the FCA. Finance is only available to permanent UK residents aged 18+, subject to status, T&Cs and late fees apply. Klarna.com/uk/terms-and-conditions
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