Covid-19: Managing high demand, call volumes & extended delivery times responsibly View Covid-19 Update

DELIVERING OUR PROMISE, RESPONSIBLY AND RELIABLY DURING COVID-19

At Tiger Sheds, our goal is to create and maintain a safe and hygienic environment as your building is built and delivered during the Coronavirus pandemic.

We would ask for your patience while we work hard to deliver your building, as it may take longer than it would do normally, but we hope you will understand in the current circumstances. After all, with our excellent reputation for quality and our exclusive Tiger 20 Year Guarantee the wait will be worth it – we promise!

To safeguard our Tiger family, we have implemented appropriate safe working practices and social distancing, following government advice.  Measures such as spacing out our workshop benches, alternating work patterns so only half our teams are in at once, ensuring sanitizing equipment is available and requiring stringent cleaning routines, to help our staff stay safe. These steps cover transport too, with just one-person-delivery as standard and no requirement for your signature as proof of receipt. As our working patterns have changed in line with government guidance, this continues to affect our production times.

However, the ongoing pandemic situation has affected many other businesses too. This has reduced the availability of wooden buildings right across the market in the UK. As we mill our own slow-grown high-grade timber, and have a select group of trusted partners, we are able to continue to make our buildings by hand, here in our Yorkshire workshop. While the flow of raw materials may slow our schedule down, our ranges are still available to order and deliver – unlike many of our competitors.

While production processes have been affected by current conditions, we have reviewed every model to provide accurate and reliable lead times across the collection, according to size, style and complexity. We constantly monitor these and use every opportunity to improve them for each order.

With an unbeatable 20 Year Guarantee, free mainland UK delivery, interest-free finance options all available (subject to status), Tiger garden buildings continue to be very popular for the discerning customer. To help take the wait off, we have introduced a new lower £300 finance order threshold, and added  a further Pay In 3 service from Klarna so there are even more options available to spread payments later if you would prefer.

If you have a question or need advice, please call 0113 205 4189  (Monday to Friday 7am - 7pm). The new, larger customer service team are now on hand 12hrs a day during the week to help with your queries and our phone system upgrades should make getting in touch even easier.

Alternatively, please email customersupport@tigerbox.co.uk and a member of our team will come back to you as soon as they can. Rest assured that we are working very hard to respond as quickly as possible, and we would ask for your understanding and tolerance as we do so in these exceptional times.

Thank you for your understanding and patience.

 

Updated Monday 20th July 2020

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Tel: 0113 205 4189