TIGER (for Tiger Modular garden rooms see next section)
CoverageInstallation is available on all log-cabins and our garden studio range for certain post code areas only, and for sheds and summerhouses in a selection of specific postal sectors. Please see .
https://www.tigersheds.com/page/installation/ for more details. Installation is currently unavailable outside of mainland UK and at certain post codes in Northern Scotland, South West Wales and South West England. For more information contact our Customer Services Team here. www.tigersheds.com/contact/
Installation SchedulingTiger installations are carried out by our subcontracted installation partners. The pro-installation team will contact you in advance of the installation of your garden building to arrange a suitable time and date for the fitting.
The Installers should make contact within 10 working days of the delivery to arrange a date for the installation. This timeframe may be extended during busier periods, but you will be advised of and kept up to date of any delay.
Your presence is not required on the day of installation, if you will not be on site the installation team need to receive written permission to access your property this should be emailed to customersupport@tigersheds.com.
Conditions For InstallationA firm and level base needs to be in place on the agreed date of installation. If not, the installation will be aborted, and you may be liable for additional charges.
The base must be clear and easily accessible and provide sufficient working space around all sides (generally considered to be approximately 18 inches). If not, the installation may be aborted, and you may be liable for additional charges.
All components should be as close to the assembly area as possible.
Only the building will be installed. Additional work such as the installation of an alarm, solar lights hasps and staples etc will only be undertaken if agreed and paid for in advance.
Roof shingles will only be fitted if this option is selected and paid for in advance.
Windows will be pinned into position by the installer. It is your responsibility to make sure the windows are sealed and watertight.
TIGER MODULAR (for Tiger garden buildings see previous section)
Coverage
Installation is available on all Tiger Modular garden rooms, but is restricted by delivery availability to specified postal sectors. Please see https://www.tigersheds.com/page/installation/ for more details. Delivery & installation is currently unavailable outside of mainland UK and at certain post codes in Northern Scotland, South West Wales and South West England. For more information contact our Customer Services Team here. www.tigersheds.com/contact/
Pre-Install Process
Customers will be contacted by a Tiger Modular project manager within the next 7 days to arrange a complimentary in-person Home Survey to review the site for their building. This will verify points of access, any preparation work that is required, the plot location and required layout within your grounds and other elements. This is to ensure that the installation can proceed efficiently and smoothly, to deliver the high levels of service our teams are known for. Each customer will receive a detailed report to document this following on from the meeting.
Work On Site
The customer is responsible for preparing the site as per the written notes following any discussion that takes place with the Site Surveyor during the complimentary Home Survey arranged within a week of your order (Inc removal of sheds/obstructions and shrubs etc).
All orders are an offer to buy goods pursuant to the terms and conditions, subject to acceptance by Tiger Modular.
The customer is responsible for providing all necessary parking permits, access and permissions in advance of the foundation and building installation dates. Access to electricity and water is required on site, including the full use of wash and welfare facilities. If no means of welfare available, the client must provide temporary toilets and wash facilities. Tiger Modular can arrange the hire of portable facilities but this is an optional upgrade and fees apply, prior notice must be given 15 days before the install start date, but preferably at the time of site survey so arrangements can be made and costs agreed.
As part of the Home Survey process, you will be sent a set of Site Preparation Notes. In accordance with these notes, all sites/foundations must be level, with a clearance of no less than 400mm around the building to allow construction. Failure to complete the necessary preparations may result in a delay or, in certain circumstances, cancellation of the installation schedule. A minimum charge of £500 will be incurred if the customer has not carried out the necessary preparations as per the requirements outlined here in these terms. Including the cost of any further expenses such as accommodation and labour.
The company will not deliver or install products through domestic buildings, over fences or other obstacles without prior consultation and written agreement.
Whilst every care is taken to avoid any damage to the Customer’s property, Tiger Modular cannot be held liable by default for unavoidable damage caused by the installation teams (any claim to be reviewed on an individual basis). The Customer accepts that some damage may be unavoidable, especially to access routes and the surrounding working areas.
We strongly recommend that garden landscaping is completed after the building has been installed to avoid any incidental damage.
The company will install materials, fittings or appliances supplied by the customer on a good-will basis only. The company will not be held liable by default for any damage to such items (any claim to be reviewed on an individual basis). No additional items will be fitted/installed unless agreed in writing on the Salin the Home Survey report prior to the Installation team visiting site.
The company reserves the right to withdraw its employees or designated contractors from site where they deem the working conditions to be unsafe in accordance with current Health and Safety Regulations. In such cases the company will discuss any necessary changes to the working environment/conditions with the customer which must be carried out before works can continue.
All installation personnel have been trained and briefed on safe working practices including use of PPE (Personal Protective Equipment) in accordance with current Health and Safety regulations.
Tiger Modular Ltd are covered by liability insurance up to £1 million and £10 million employer’s liability. Full details are available on request.
The design consultation completed as part of the Home Survey is a visual inspection only and the company cannot be held liable should any underground obstruction be discovered on commencement of works.
The company reserves the right to cancel or postpone any works should unforeseen circumstances arise that affect the company’s ability to fulfil an order. In the event that the company cancel the total installation of an order a full refund will be given to the customer, unless it is found that such unforeseen circumstances have been directly caused by the customer.
Bases/Foundations
The customer must be present on the base date and is responsible for confirming the location of the base prior to construction. Once this position has been confirmed and base constructed the position cannot be changed. The customer should consider any areas surrounding the building that may be obstructed or restrict access to openings on or around the garden room.
No apertures or fittings for services not supplied by Tiger Modular will be made unless agreed and confirmed in writing on your Home Survey report.
If an existing base has been used e.g. concrete slab, Tiger Modular cannot be held liable for subsidence or settlement issues.
Spoils created by the base team will not be removed from site unless agreed in writing prior to the works commencing.
The Company will not be held liable for any issues with regards to the height of the building if the customer has not levelled the site/ground in accordance with the Site Preparation Notes. All bases are levelled from the highest point of virgin ground.
Electrical Works
A Part P certificate will only be supplied where Tiger Modular completes a full external connection of power and will only be supplied to the customer once the final balance has been paid in full. The certificate can take up to 21 days to process. Where a full connection has not been made, readings are available on request. It is the responsibility of the certified electrician completing the full connection to certify the electrical works.
Every effort is made to provide an accurate quotation for electrical works, however, the inspection of the customer’s own armoured cable and consumer unit is only visual and is based on the assumption that the customer’s electrics comply with current building regulations. It is the customer’s responsibility to ensure that the existing cable is fit for purpose. Quotes given at the point of sale are estimates only and do not act as confirmation of the cable being suitable. Tiger Modular cannot be held liable by default should the cable prove to be unsuitable or inadequate and upgrades required.
Tiger Modular reserves the right to refuse to complete electrical work or to apply additional charges where a connection is not possible with the current power source/consumer unit. The customer will be informed and quoted prior to any necessary additional works being carried out.
Where Tiger Modular are to complete a connection of an existing cable or of a cable to be supplied by the customer, it is the customer’s responsibility to run the cable from the main fuse board in the house to the garden room site. The customer must ensure that there is an excess of at least 10 metres of cable reaching the site. Unless otherwise stated on the customer’s Sales Order, Tiger Modular will not complete any of the works to run the cable, this includes clipping the cable to any boundary/wall/fence. Should the customer request that such work is completed additional charges will apply.
The company reserves the right to make any changes to electrical product specification or services they deem necessary to ensure safety compliance. The customer will be made aware of any such requirements and cost implications before the relevant works are carried out.
Armoured electrical and Ethernet cables are always run above ground by the quickest and most direct means, such as fences or walls. Underground trenches or buried services are charged in addition to the quoted value, Tiger Modular have the right to refuse to undertake underground exactions if deemed necessary.
No additional electrical work will be carried out by the company or designated sub-contractors unless agreed in writing on the Sales Order prior to the team visiting site.
Tiger Modular makes no guarantee as to the suitability of any WiFi powerline adapter. The liability of the Company for any Internet or Communications device or service will be limited to none. Any wiring supplied by us will be tested and passed, devices, hardware and existing WiFi is the responsibility of the client.