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Frequently Asked Questions

Take a look at our frequently asked questions to find the answers to your questions.

Most Common Questions

This will vary depending on the style and material of the building you have purchased but the following items may be required for your building;

Wooden Sheds and Summerhouses - Spirit level, hammer, adjustable spanner, handsaw, stanley knife, stepladder, sealant and gun.

Log Cabins - Electric Screwdriver, wooden or rubber mallet, spirit level, hammer, handsaw, stanley knife, stepladder, sealant and gun.

Metal Sheds - Electric Screwdriver, power drill, adjustable spanner, sealant and gun.

This will vary depending on the style and size of the building you have purchased but the following could be used as a general guide for your building;
Smaller Wooden Sheds and Summerhouses (1-2 persons) approx 1-2 hours
Larger Wooden Sheds and Summerhouses (2 persons) approx 2-3 hours
Smaller Log Cabins (2 persons) approx 2-4 hours
Larger Log Cabins (2 persons) approx 3-5 hours

It is essential that all garden buildings are assembled on a firm and level base constructed from an appropriate and durable material. 

Without the correct base, buildings may be very difficult to assemble. In many cases, an incorrect base may lead to future deterioration of the product if assembly cannot be completed correctly as a result. Problems may include doors dropping out of square and becoming difficult to open and close, and/or water leakage.

Assembling a garden building on an incorrect base is also likely to invalidate any guarantee that your product may carry.

For full details and examples of how to create an appropriate base visit our Build a Base Guide.

You can track your order using the 'track your order' facility. Simply enter your full delivery postcode and unique order reference number to view which stage of the process your order is at.

The majority of our wooden sheds are dip treated with a temporary water-based treatment, which is red cedar in colour. This is the red/orange colour of the Sheds you will see online. We can supply the standard Sheds without any treatment but this would invalidate the timber guarantee.

We have a Pressure Treated Range of buildings, which are treated with Tanalith-E. These have a pale green tint to the timber as the treatment is a copper-based product designed to limit the chance of rot. The only buildings we supply untreated as a standard are the Log Cabins.

You can order a completely untreated Tiger Shed but this would invalidate the Timber Guarantee we offer.

We do advise that you need to treat any wooden building inside and out with a waterproofing treatment as soon as possible after delivery and annually thereafter. We do offer our own Tiger Sheds Preserver as an optional extra.

Provided that there is somewhere on your property our driver can leave the parts, you do not have to be present for the delivery. We will call you in advance of the delivery taking place to book it in so delivery in your absence will be agreed if necessary. If you would like, we can contact a neighbour, friend, or family member to meet the driver to receive the delivery on your behalf.

Deliveries are carried out on vehicles up to the size of an 18 tonne Hiab in their flat-pack form. Generally, provided that you have sufficient access for a Refuse Lorry to gain easy access to your address, there will be enough space for our delivery vehicles. For further details, please see our Delivery Page.

 

The Installation team will contact you after the delivery to arrange for assembly to take place. The teams have a guideline of 10 working days following the delivery in which to arrange for the Installation to take place.

28mm and 44mm Log Cabins are delivered on an 18 Tonne Hiab in order for them to be craned off the vehicle at the point of delivery. 19mm Log Cabins tend to be delivered on either a 3.5 or 7.5 Tonne flatbed.

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Tel: 0113 205 4189

Mon-Fri 9am-5pm

Eric